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Account & FAQ

Help manage your account and review frequently asked questions.

How do I create an account?

Creating an account is easy. Simply become a member by creating a password. We'll send you an email so that you can "activate" your membership. Once completed, simply sign in to your account. 😊. *Note: Use the same email address associated with your

How does my subscription work?

Great question! You're in complete control. You pick the product and how often you need them sent. We'll do the heavy lifting and make sure that your ongoing orders are sent exactly how you choose, taking the guesswork out. Say goodbye to last minute

Do I have to get a subscription?

Great question! No. Customers are not required to start a subscription. We understand that many customers have not had a good experience with subscriptions or simply want to give these products a try before starting one. That's why we you can purchas

Do you offer any samples?

Great question! We're so happy you're interested in our products and services and we'd love to help send a few samples so you can give our products a try. The product is free, however, we just ask that you help us out a little with the shipping and h

What if I don't need any more products?

We understand needs change. If you were to pause your subscription for awhile, skip your upcoming orders or cancel your orders completely, we get it and are here to help!. Simply login to your account online to push your shipments out a couple months

Can I skip my orders?

You're in complete control!

How do I update my account details?

You're in complete control! Simply login to your account here, you have access to change all your personal details like email, address, payment details and order details. Need help? Email our customer service team at [email protected] and we’ll be

How do I use your passwordless login?

At Nexwear, your security is important and passwords can sometimes be a nuisance. That’s why we created the passwordless login where no password is needed!. Enter your email address associated with your account and click “send login code”, we’ll send

How do I reset my password?

There is a “reset password” link provided on the account login page. We'll quickly send you an email with directions to reset your password. Please note to use you same email address that aligns with your orders. If you need any help resetting your p

What is a subscription?

We’ll work hard so you don’t have to! Our autoship program allows customers to set up regular, recurring orders without having to give us a call or visit our site. Busy customers never have to worry about running out of supplies and can enjoy product

Do subscriptions give me a discount?

Yes! Customers earn an additional 5% off every recurring order. Save time and money with a subscription.

Do you ship internationally?

At this time, we’re only able to ship to the continental U.S. This means that we’re unable to ship to Alaska, Hawaii, U.S. territories like the Virgin Islands, overseas military addresses, or countries outside the U.S.

How do I create a subscription?

To create a recurring order, select “Subscription” on the product page and choose the frequency and quantity that best fits your needs. We’ll automatically send your order out as often as you’d like, and you can always make changes if you need to. Ha

When will I receive my subscription order?

We’ll work hard so you don’t have to! We'll ship your order out on the frequency schedule you provided. We'll also send you a shipment alert to your email two days before any shipment occurs to give you time to modify if needed. You can always login

How do I edit my subscription?

Looking to change your billing details, add a discount code, shipping address or products on AutoShip? No problem! Simply login to your account and click, “manage subscriptions” and there you can switch all of your personal information if needed. Our

How do I cancel my subscription?

Sometimes, the subscription program isn’t what you’re searching for, we get it! Simply login to your account and under your billing details, click, “cancel”. No further shipments will be automatically scheduled for you. Need help? Email our team for

How often should I set my subscription frequency for?

The best way to consider how much you need is to determine how many products you use in a day. Most customers sign up for 1 month and 2-month deliveries depending on the quantity you purchase. Still not perfect? We can always edit this information to